Why have monitored alarm systems?
The point of having a monitored security system is that if a break-in occurs, the right authorities can be notified and dispatched. Your business or home is protected 24 hours a day, 7 days a week. This gives peace of mind knowing that your home or business is protected. You also have the use of the three panic buttons (police, fire & medical). And further, having a monitored alarm system can save you up to 20% off your home insurance.

Is the security system easy to use?
A security system is very easy to use; the installer will provide basic training on the system after installation. Usually a security system comes with a complete manual that will provide further information about the security system. Some companies offer a 14-day orientation program. And if you attend the orientation program, there will be no dispatch until the 14-day period is over. Also the customer care department from you installer will be more than happy to answer any questions you may have.

Is the system hard-wired or wireless?
You can get both hardwired and wireless equipment. It all depends on the location you are on. In a residential setting where the basement is finished and where there is no access to the ceiling, then it is possible to install a wireless system. If there is access to the basement ceiling then you need to install the hardwired system. Every home is different, and security consultants are trained to be able to present you the most suitable system and design for your location and your needs.

Can I use my system only when no one is home?
A security system can be designed in many ways to suit your way of life. You can pick from various levels of protection. For instance when you are not home you can have all the motion sensors and contacts activated. And if you are at home you can choose which zones are activated. Some peripherals such as smoke detectors must always be active, whether the system is armed or disarmed. Your security consultant can usually help you design a system that would best fit your needs and everyday life.

What happens if the burglar cuts my phone line?
Generally monitored alarm systems use the phone line to send a signal to the monitoring station. If the line is cut no one knows there is a break-in. The siren will still be audible though. If you want to have equipment that can handle the case where your phone line is cut, that is possible. Your security consultant can advise you the best course of action.